Refund policy

We strive to ensure our customers are completely satisfied with their purchases. If you’re not entirely happy with your item, we offer a refund policy with the following conditions:

 

1. Eligibility for Refund

• Refunds are available within 14 days of purchase.

• Items must be returned in their original, unused condition, including any packaging and tags.

• Personalized or custom-made items are not eligible for a refund.

2. Shipping Costs

• Original shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer.

3. Refund Process

• Once the returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days to the original payment method.

4. Exchanges

• We do not offer direct exchanges. If you’d like a different item, please request a refund (if eligible) and place a new order.

 

Note: Please contact our customer service team at usualallurejewelry@gmail.com before initiating a return to ensure a smooth process.